Don't say "cheers , 加油" to me

Believe or not , we love to say "加油" to others. However "cheer" is not fit for evreyone. Especially, when you're around by sadness or ill, you won't expecting hear people just say that to you.
So what they like to hear? "Oh, I know how do you feel." "I'm so sorry to hear your thing." Or even though just keep silent & be a listener or hug with who is in suffering.
I'm so glad to see my teacher with my schoolmate today. Also I'm so thankful to learn "Rejoice with them that do rejoice, and weep with them that weep.與喜樂的人要同樂．與哀哭的人要同哭。(Romans 12:15)"